These General Terms and Conditions (GTC) apply to all contracts concluded between Engadinerhof AG, as the operator of Hotel Engadinerhof, and the guest, and govern the rental of hotel rooms and event rooms and related services. Unless additional agreements are made between the hotel and the guest, the general terms and conditions (GTC) apply to events. These GTC form the basis of the legal relationship between the guest and Engadinerhof AG, hereinafter referred to as the "hotel." For the sake of simplicity, these GTC refer to any services as "contract."
The guest's terms and conditions are excluded unless the hotel expressly confirms them in writing. An offer expires on the option date. Provisional reservations may be reallocated by the hotel if no written order or reservation confirmation has been received.
Contract amendments, additions, or cancellations require written confirmation from the hotel, even after verbal agreement.
If a third party acts on behalf of the guest, the guest and third party are jointly and severally liable for all obligations arising from the hotel stay.
Groups: Groups within the meaning of these General Terms and Conditions consist of at least 10 rooms.
Guest: The person making the booking and thus the contractual partner of the hotel.
Written confirmation: Emails are also considered written confirmation.
Contractual partners: The contractual partners are the hotel and the guest.
Third parties: These include travel agencies, tour operators, wholesalers, or platforms such as Booking.com and Expedia, as well as company representatives.
The contract for the rental of rooms, conference rooms, space, and the use of other supplies and services is concluded either by written confirmation from the guest or by conclusive action. A reservation made on the day of arrival is binding upon confirmation by the hotel.
Changes to the contract shall only be effective for the hotel if they are confirmed in writing. Unilateral changes or additions to the contract by the guest shall be invalid. The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.
The scope of the contractual services is based on the guest's individual reservation and confirmation. The guest is not entitled to specific rooms; however, the hotel undertakes to provide rooms in the reserved category.
If, upon arrival, no suitable room is available due to unforeseen circumstances, accommodation will be provided in a room of the next higher category. If no rooms are available at the hotel, the hotel will endeavor to find accommodation of at least equal value in another hotel. Any additional costs for the replacement accommodation will be borne by the hotel.
If the guest rejects the replacement room offered, the hotel must immediately refund any payments already made by the guest (e.g., deposits). The guest shall have no further claims.
The booked rooms are available to guests from 4:00 p.m. on the agreed arrival date. There is no entitlement to earlier check-in.
For arrivals after 6:00 p.m., guests are required to inform the hotel of their late arrival by telephone or in writing by 3:00 p.m. on the day of arrival at the latest. If this notification is not provided, the hotel is entitled to dispose of the reserved rooms at its discretion and at the same time to refrain from charging for them.
On the agreed departure date, rooms must be vacated and made available by 11:00 a.m. at the latest. If the room is vacated late, the hotel may charge 50% of the full accommodation price specified in the contract for its use in breach of contract until 6:00 p.m.; after 6:00 p.m., the full price specified in the contract will be charged.
In the event of early departure by the guest, the hotel is entitled to charge 100% of the full amount booked. However, the hotel will endeavor to reallocate any services not used.
If the hotel succeeds in selling the canceled services to another party within the agreed time frame, the guest's invoice amount will be reduced by the amount that this party pays for the canceled service.
Unless otherwise agreed, the guest is not entitled to extend their stay. If the guest is unable to leave the hotel on the day of departure due to unforeseeable exceptional circumstances or force majeure (e.g., extreme snowfall or flooding), the contract will be automatically extended under the previous conditions for the duration of the impossibility of departure.
The prices quoted by the hotel are in Swiss francs (CHF) per room and night and include both breakfast and statutory value added tax. Visitor's tax and other charges per guest and night are not included in the price. The hotel offers daily room rates based on the availability of the respective room categories. The guest is obliged to pay the agreed or applicable hotel prices for the room and for all additional services used, including orders placed by their companions and visitors. Any increase in statutory charges after conclusion of the contract shall be borne by the guest.
Deposits and advance payments in euros (EUR) are accepted, but payments in Swiss francs (CHF) will be converted at the current exchange rate. Any fees incurred will be charged to the guest. The prices confirmed by the hotel are valid. The hotel reserves the right to change prices if the guest subsequently makes changes to the number of rooms booked, the hotel services, or the length of stay.
In the event of obvious booking errors due to system-related defects (material misrepresentation pursuant to Art. 24 para. 3 of the Swiss Code of Obligations), the agreed prices shall be void. In such cases, the hotel shall be entitled to cancel the booking without compensation.
The hotel may require a deposit of up to 100% of the estimated total amount upon conclusion of the contract, especially during the high season, for group reservations, or for events. For bookings based on non-refundable rates, the total amount is due at the time of booking.
Loyalty cards and vouchers cannot be credited.
The deposit will be credited as a partial payment towards the total amount owed and any cancellation fees. In addition to the deposit, the hotel may also require a credit card guarantee to secure the reservation. The final payment will be made on site after further consultation with the guest.
The prepayment must be made within 30 days of receiving the reservation confirmation. For short-term reservations, this period may vary, and the hotel may require a credit card guarantee for the entire booking amount. In the event of late payment or failure to provide a credit card guarantee, the hotel may, after a short grace period has elapsed without warning, withdraw from the contract (including all service commitments) and charge the cancellation fees listed in section 2 of these General Terms and Conditions.
Unless otherwise agreed, the final bill must be paid in local currency (CHF) in cash or by accepted debit or credit card at the latest on the day of departure at check-out. Invoices are payable without deduction within 30 days of the invoice date. The hotel may charge a fee of CHF 20.00 for each reminder. In the event of late payment, interest on arrears shall be charged at a rate of 6%. Bank charges and any exchange rate differences shall be borne by the guest. Set-off against claims of the hotel is excluded.
Summer: Individual reservations
Up to 4 days before arrival: free of charge
3–0 days before arrival: 75% of the total amount
Winter: Individual reservations
Up to 14 days before arrival: free of charge
13–0 days before arrival: 75% of the total amount
Christmas and New Year's Eve (December 24 to January 2)
Up to 31 days before arrival: free of charge
30–0 days before arrival: 100% of the total amount
Group reservations
The cancellation policy for group reservations depends on the size of the group and is determined separately. Unless specific conditions have been agreed, the following rules apply:
Up to 60 days before arrival: free of charge
59–30 days before arrival: 50% of the total amount
29–21 days before arrival: 80% of the total amount
20–0 days before arrival: 100% of the total amount, unless the rooms can be resold.
No refunds can be granted in the event of early departure or late arrival. We therefore strongly recommend that you take out cancellation insurance.
The hotel may withdraw from the contract without penalty up to 60 days prior to the guest's agreed arrival date. In addition, the hotel is entitled to terminate the contract with immediate effect at any time for an objectively justified reason by means of a unilateral written declaration. This may occur in particular in the following cases:
In the event of cancellation by the hotel for the reasons stated, the guest shall not be entitled to compensation.
If the guest is unable to arrive or arrive on time due to force majeure (floods, avalanches, earthquakes, etc.), they are not obliged to pay the agreed fee for the missed days. The guest must prove that it was impossible to arrive. However, the obligation to pay for the booked stay resumes from the point at which arrival becomes possible again.
The guest is obliged to use the hotel room with the utmost care. He/she is fully liable for all damage and loss caused by him/her, his/her companions (including pets), assistants, or event participants, without the hotel having to prove the guest's fault.
The hotel's liability for guests' belongings is governed by the statutory provisions, whereby liability for slight negligence is excluded. The hotel's liability for valuables such as jewelry, cash, or securities that are not handed over to the hotel for safekeeping is excluded to the extent permitted by law. The hotel recommends that such items always be kept in the room safe.
Claims for damages by the guest shall lapse if damage is not reported to the hotel immediately after its discovery. The hotel accepts no liability for services that it has merely arranged and excludes any liability for theft or damage to material brought in by third parties.
Guests must inform the hotel immediately of any damage or dissatisfaction with the hotel services, otherwise no claims can be made. The hotel is not liable in any way for allergies or special dietary requirements. If such requirements exist, it is the guest's responsibility to inform the hotel accordingly and sufficiently. The hotel will take all necessary measures to fulfill these special requests.
Claims against the hotel expire at the latest three months after termination of the contract.
Bringing pets
Dogs are only allowed in the hotel for an additional fee.
Guests bringing dogs with them are obliged to ensure that the animals are kept and supervised in an appropriate manner during their stay, or to commission a suitable third party to look after or supervise them at their own expense. Dogs are only permitted in the areas designated and marked for this purpose by the hotel.
Rules for families
Parents are responsible for their children and have a corresponding duty of supervision.
Accessibility information
Not all rooms are wheelchair accessible. Guests must specify when making their reservation that they require a wheelchair-accessible room. The hotel will endeavor to reserve a suitable room. However, there is no guarantee that a wheelchair-accessible room will be available.
Transfer Service A pick-up service is available for the number of guests specified at the time of booking, subject to advance notice. The pick-up service is free of charge for stays of 7 nights or more from Pontresina train station. Rates for other trips are available on request. The hotel accepts no liability for guests' luggage.
Information about parking spaces
The hotel has a limited number of parking spaces. If required, guests must reserve a parking space in advance to ensure availability. Parking spaces behind the hotel can be rented for a fee of CHF 10 per day, and parking spaces in the Mulin parking garage can be rented for a fee of CHF 15 per day.
Guests will receive an access card at the Mulin parking garage; however, parking space availability cannot be guaranteed as spaces are not assigned. During holidays, the hotel recommends that guests do not remove their cars from the garage, as there may not be sufficient parking spaces available during this time.
Parking fees will be charged to the guest's account on a daily basis and must be paid in local currency (CHF) on the day of departure when settling the final bill.
Engadinerhof AG reserves the right to change or amend the General Terms and Conditions at any time. Guests have no legal right to contest such changes.
The privacy policy can be viewed at www.engadinerhof.com.
Engadinerhof AG reserves the right to assign outstanding claims to third parties and to provide information to third parties for credit checks.
For all disputes arising from this contract, St. Moritz, Switzerland, is agreed as the place of jurisdiction, unless another place of jurisdiction is legally mandatory. Swiss law applies exclusively to all contracts, reservations, supplementary agreements, and general terms and conditions. The place of performance and payment is the registered office of the hotel.
