Front Office Manager

Front Office Manager (m/f/d) - Hotel Engadinerhof, Pontresina

📍 Pontresina, Switzerland

🕒Joining: immediately or by arrangement

📣Languages: Fluent German and English required

A Home for Generations - for over 120 years.

The Engadinerhof is undergoing an exciting transformation. Under new ownership since 2023, we are renovating and repositioning this traditional hotel step by step.

To strengthen our team, we are looking for an experienced and committed Front Office Manager who is passionate about being a host and wants to take on responsibility.

Your tasks

• Management and organization of the front office area
• Management, training and scheduling of the reception team
• Ensuring a professional and warm welcome for guests
• Close cooperation with housekeeping, technology and F&B
• Processing guest feedback and complaints
• Co-design and optimization of processes and systems

Your profile

• Completed training or studies in the hotel industry
• At least 3 years of front office experience, ideally in a management position
• Very good written and spoken German and English skills
• Knowledge of PMS (preferably MEWS) and confident handling of MS Office
• Host personality with organizational talent and team spirit

We offer

• Key role in the development of a historic hotel
• Direct cooperation with the management and flat hierarchies
• Room for personal initiative and co-design
• A dedicated team in a unique alpine environment
• Employee benefits such as discounts on accommodation and F&B within the Group

📩 Interested?

We look forward to receiving your application via LinkedIn or by e-mail to hr@engadinerhof.com